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Office Policies

To the Parents

We would like to welcome you and your children to Petit Smiles Pediatric Dentistry. As you may or may not know, a Pediatric Dentist is a dentist who has undergone a rigorous and specialized two to three year training program beyond dental school that uniquely prepares them to care for your child’s special dental needs. The pediatric patient generally requires a different treatment approach than do adult patients. Children are not “small adults” neither physiologically nor psychologically. It is our goal to provide your child with the highest quality of dental care consistent with the American Dental Association and the American Academy of Pediatric Dentistry guidelines.

Please give us your full cooperation by becoming a partner in your child’s dental treatment and observing the office policies outlined below.

Do I Stay with My Child During the Visit?

We welcome parents to stay with their child during their dental visits. Parents or guardians are encouraged to be in the treatment area during the initial exam so they may become acquainted with the dental office, its personnel and have the opportunity to review treatment needs with the specialist. At subsequent appointments, the presences of the parent or guardian in the treatment area will be established depending on the patient’s needs. Parents or guardians are routinely asked to escort/accompany special needs children and those 3 years of age and younger. We discourage other children being allowed in the treatment rooms while siblings are receiving their dental care. This is done to ensure your child receives the best care under optimum and safe conditions.

How are Appointments Scheduled?

The office attempts to schedule appointments at a convenient time. Pre-school children should be seen in the morning when they are fresher. Patients with extended treatment needs are often asked to be seen for earlier appointment time when both child and office can provide better individual attention. Appointment times are reserved exclusively for each patient and all treatment rooms are prepared before time. Doctor and staff time are dedicated to your individual reserved time.

Rescheduled and failed appointments

If you wish to reschedule your child’s appointment, we ask that you give us at least 24 hours advance notice. Cancellations received less than 24 hours will be considered a last minute failed appointment. Three (3) failed appointments may result in dismissal from our clinic. Families who fail appointment dates with multiple children scheduled may not be allowed to schedule their children on the same day again.

Emergency treatment

If your child has an emergency such as trauma, uncontrolled bleeding, pain or swelling, please call the office at 800-895-1570. If it is after hours the on call doctor will return your call.

Financial Guidelines

Payment for professional services is due at the time dental treatment is provided. Every effort will be made to provide explain total treatment and to provide a treatment plan which fits your timetable and budget and gives your child the best possible care. We accept cash, personal checks, major insurance, in-house plans, debit cards, Capital One, Mastercard, Visa, Discover, and American Express. We have also been able to arrange special third party payment plans. Please ask us about this option. We are pleased to accept CareCredit.

Our Office Policy Regarding Dental Insurance

Help us help you! We need to have all your insurance information on the day of the appointment in order to file your insurance claim. Please be familiar with your insurance benefits as we will ask for payment from you of the estimated amount insurance is not expected to pay. We can only assist you in estimating your portion of the cost of treatment and cannot guarantee what your insurance will or will not cover with each claim. We do our best to help you with as much information as possible. — Thank you.